• All bookings are subject to availability and confirmation.
• Customers must provide accurate personal information, including their name, contact details, travel date, number of participants, and pickup location.
• Bookings are considered confirmed once customers receive an official booking confirmation from Rudy Bali Holiday.
• Some tours and activities may require advance reservations or deposits.
• Special requests are subject to availability and may involve additional charges.
• Customers are responsible for checking their booking details before the scheduled service.

• All prices are displayed in the currency indicated on our website or booking quotation.
• Prices may vary depending on travel dates, number of participants, seasonal demand, and selected services.
• Payments may be made through the payment methods made available during checkout or communicated by our team.
• Certain bookings may offer a deposit or pay-later option, subject to the conditions stated during booking.
• Any outstanding balance must be paid according to the payment instructions provided in the booking confirmation.
• Additional expenses not explicitly included in the package are the customer’s responsibility.
• Rudy Bali Holiday reserves the right to correct obvious pricing errors before confirming a reservation.

We understand that travel plans may change. Cancellation and refund eligibility depend on the specific tour, activity, transportation service, or holiday package booked.

• Customers should submit cancellation requests as early as possible through our official contact channels.

• Any applicable cancellation fees and refund conditions will follow the policy communicated at the time of booking.

• Certain activities, accommodation reservations, tickets, and third-party services may be non-refundable.

• No-shows or missed departures may result in the loss of the booking payment, where this condition was disclosed before booking.

• Approved refunds will be processed through an appropriate payment method, subject to payment-provider processing times.

Any mandatory refund rights under applicable law remain unaffected.

Customers may request changes to their booking date, pickup location, itinerary, or number of participants.

All modifications are subject to availability and confirmation by Rudy Bali Holiday.

Additional charges may apply if the requested changes affect transportation, accommodation, entrance tickets, or other arrangements.

We will make reasonable efforts to accommodate requested changes whenever possible.

• Tour itineraries and schedules are provided as general travel plans and may be adjusted when necessary.

• Visiting times may vary due to traffic, weather, local ceremonies, operational conditions, or other circumstances.

• Some destinations may be temporarily unavailable due to government regulations, maintenance, or safety restrictions.

• Where reasonably possible, alternative destinations or activities may be offered.

• Customers should follow the instructions of guides, drivers, and activity operators throughout the experience.

Any material changes to confirmed services will be communicated to customers as soon as reasonably possible.

For customers booking our Bali Car Charter or private transportation services:

• Pickup and drop-off arrangements must be confirmed before the scheduled service.

• Vehicle availability depends on the number of passengers and the selected transportation package.

• Charter duration, service areas, fuel, parking, toll fees, and driver-related expenses will follow the inclusions stated in the booking confirmation.

• Additional hours or travel outside the agreed service area may incur extra charges.

• Customers must respect vehicle capacity limits and comply with applicable traffic and safety regulations.

• Smoking, illegal activities, and behavior that may endanger the driver or passengers are prohibited.

Travel times may vary depending on traffic, road conditions, and weather.

Customers are responsible for:

• Providing accurate booking and contact information.

• Arriving at the agreed meeting point on time.

• Carrying valid identification and any required travel documents.

• Following safety instructions provided by guides and activity operators.

• Respecting local customs, cultural traditions, and environmental regulations.

• Informing us in advance of any accessibility needs or relevant activity restrictions.

• Taking reasonable care of their personal belongings.

Customers may be responsible for damage caused intentionally or through negligence, subject to applicable law.

Your safety is important to us.

Some activities, including trekking, water sports, ATV adventures, and other outdoor experiences, may involve physical exertion and inherent risks.

Customers should ensure that the selected activities are appropriate for their physical abilities and personal circumstances.

Participants must comply with safety instructions and use the safety equipment provided by activity operators.

Rudy Bali Holiday or the relevant activity operator may refuse participation when a customer’s condition or behavior presents a significant safety risk.

We recommend that customers obtain suitable travel insurance covering medical emergencies, accidents, cancellations, and adventure activities where applicable.

Certain tours and activities may be affected by adverse weather, natural disasters, transportation disruptions, government restrictions, or other circumstances beyond reasonable control.

In such situations, Rudy Bali Holiday may need to modify, postpone, or cancel affected services.

We will communicate available alternatives, rescheduling arrangements, or applicable refunds in accordance with the booking conditions and relevant laws.

Some travel packages may include services provided by independent third parties, such as hotels, restaurants, transportation operators, boat operators, and activity providers.

These services may be subject to additional terms, availability requirements, and safety procedures.

Rudy Bali Holiday will take reasonable care when arranging third-party services and will remain responsible for its own obligations under applicable law.

Customers are encouraged to keep their valuables, travel documents, cash, electronic devices, and personal belongings secure throughout their journey.

Any lost or damaged property should be reported to our team as soon as possible.

Responsibility for loss or damage will be determined according to the circumstances and applicable law.

Rudy Bali Holiday is committed to providing professional and reliable travel services.

However, travel experiences may be affected by circumstances outside our reasonable control, including traffic delays, severe weather, and unexpected destination closures.

Nothing in these Terms and Conditions excludes or limits liability that cannot lawfully be excluded or limited under applicable Indonesian law.

Any complaints or claims relating to our services should be communicated promptly so that we can review and address them appropriately.

We aim to ensure that the information published on our website is accurate and up to date.

However, tour descriptions, prices, availability, photographs, and itineraries may change from time to time.

Images displayed on our website are intended to illustrate destinations, activities, and travel experiences. Actual conditions may differ.

We reserve the right to update website content and correct errors without prior notice.

We respect our customers’ privacy and are committed to handling personal information responsibly.

Personal information collected during booking may be used to:

• Process and manage reservations.

• Communicate booking confirmations and travel arrangements.

• Coordinate transportation and tour services.

• Provide customer assistance.

• Meet applicable legal and regulatory obligations.

Personal data will be handled in accordance with applicable Indonesian data protection laws and our Privacy Policy.

Customer satisfaction is important to Rudy Bali Holiday.

If you experience any issues before, during, or after your booking, please contact our customer support team.

We encourage customers to provide their booking details and a description of the issue so we can investigate and work toward an appropriate resolution.

These Terms and Conditions are governed by the applicable laws of the Republic of Indonesia.

Any disputes arising from the use of our services will be handled in accordance with applicable Indonesian laws and dispute-resolution procedures, without limiting any mandatory consumer rights.

Rudy Bali Holiday may update these Terms and Conditions from time to time to reflect changes in services, business operations, or legal requirements.

Updated terms will be published on our website with the relevant revision date.

For confirmed bookings, the terms accepted at the time of booking will continue to apply unless changes are agreed upon or required by law.